Frequently Asked Questions (FAQ)

Last updated: 8 November 2025

If you have a question, you may find the answer below. If you still need assistance, please contact us at support@cloudfeet.co.uk.

Do you only ship within the UK?

Yes. At this time, we ship orders to addresses within the United Kingdom only.

How long does delivery take?

Orders are shipped via Royal Mail Tracked service.
Most orders arrive within 4–8 business days after dispatch.

How can I place an order?

Browse our collections, add your items to the cart, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.

What payment methods do you accept?

We accept major debit and credit cards (Visa, MasterCard, American Express), as well as Apple Pay, Google Pay, PayPal, and Shop Pay.

Is your website secure?

Yes. Our website uses SSL encryption to protect all personal and payment information. Payments are processed securely through trusted payment providers.

I did not receive my confirmation email. What should I do?

Please check your spam or promotions folder.
If the email is not there, contact us at support@cloudfeet.co.uk and we will resend it.

Can I track my order?

Yes. Once your order is dispatched, you will receive a tracking link by email.

What if I entered the wrong shipping address?

If you notice an error, please contact us as soon as possible.
If the order has not yet been dispatched, we will update the address.

What is your return policy?

Returns are accepted within 14 days of delivery if the item is unused, undamaged, and in original packaging. Please see our Returns and Refunds Policy for full details.